Privacy policy

Effective Date: November 10, 2025

Nova Shop (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from thenovashop.online, in accordance with applicable UAE data protection laws and regulations.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related details (processed securely via third-party payment gateways; we do not store full card details)

b. Technical & Usage Information

  • IP address

  • Browser type and device information

  • Pages visited, time spent on site, and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate order updates and support responses

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

Nova Shop uses cookies to:

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve marketing and promotional efforts

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Data Sharing & Third Parties

We may share your information only when necessary with:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third parties are contractually obligated to protect your data.

5. Data Security

We implement appropriate technical and organizational security measures, including:

  • SSL encryption

  • Secure servers

  • Restricted access to personal data

Despite our efforts, no online system is completely secure; however, we continuously review and enhance our security practices.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to certain processing activities

To exercise your rights, contact us using the details below.

7. Contact for Privacy Matters

Email: thenovashoponline@gmail.com
Phone: (+971) 50 140 6027
Address: Musaffah 37, Abu Dhabi, UAE
Support Hours: 24/7 Support Available