Refund policy

We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused, unworn, and with original tags

  • In its original packaging

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 thenovashoponline@gmail.com

Once your return request is approved:

  • You will receive return instructions and a return shipping label

  • The item must be sent back within 7 days of delivery

  • Returns sent without prior approval will not be accepted

For any return-related questions, feel free to contact us anytime.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us as soon as possible so we can assess the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before placing a return request.

Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Request a return for the original product

  2. Once approved, place a new order separately

This ensures faster processing and availability.

International Orders (Outside UAE)

Currently, Nova Shop primarily serves customers within the United Arab Emirates.
Any international consumer rights (such as EU cooling-off periods) apply only if explicitly required by law for shipments to those regions.

Refunds

  • We will notify you once your return is received and inspected

  • If approved, refunds will be issued to the original payment method

  • Refunds are processed within 10 business days after approval

Please note:
Banks or card issuers may take additional time to reflect the refund.

If 15 business days have passed since approval and you have not received your refund, please contact us at 📧 thenovashoponline@gmail.com

Contact Information

📧 Email: thenovashoponline@gmail.com
📞 Phone: (+971) 50 140 6027
📍 Address: Abu Dhabi, United Arab Emirates
🕒 Support Available 24/7